Nyala Insurance S.C.

Your protection is guaranteed!

  • 1. What are the insurance services Nyala Insurance provides for its clients?

    Provides three pronged services:

    Property insurance such as motor, fire and lightening, marine, engineering, money, etc.
    Life and health, and 
    Micro-insurance services


  • 2. Why do I prefer Nyala Insurance Share Company?

    Because Nyala Insurance Share Company have the following qualities:

    Strong financial capacity (Birr 300 million capital and about Birr 1.0 billion asset)
    Working with strong and reliable Re-insurers
    Strong management system
    Its employees are easy-to-do-business-with
    It has unique features such as:

    -  Know Your Policy (KYP)

    -  Customer Advisory Service (CAS)

    -  Insurance Awareness Session (IAS)

    -  NISCO-Net

    -  Call for Assistance (CFA)

    -  Protection With Care

    -  Service Must Equate Promise

  • 3. Where do I go to get insurance cover?


    For your property insurance need, you can contact the Head Quarter or the nearest service outlet distributed all over the country.
    For your life and health insurance need, you can contact our Life and Health branch, Telephone # 0116639065/0911207392, Fax 0116626713
    For your micro-insurance need, you can contact our Micro-insurance Service Center, Telephone # 0116180491/0911207772, Fax 0116626706 


  • 4. What do I do to claim?

    Nyala Insurance issues call for assistance tags to all its Motor Policy holders to be placed at a visible place inside their vehicles. In case of road accidents, the driver or others may use the information on the tag and call:

    Nearest Service Center or contact Office: from 8:00 AM to 5:00 PM
    Nights, weekends, and public holidays: Round the clock.
    Other types of policy holders are advised to always keep with them telephone numbers of NISCO’S Service Centers, or the emergency call No. 011-6626667, and their respective policy number and expiry dates.
    Staff Responsiveness: NISCO and its customers are partners in service requiring routine and daily enhancement not through promises but through practical steps: Accordingly, we aim to answer your telephone call within 4 rings.
    Let you know the name of the person you are taking to.
    Get back to you on any query unanswered there and then, within 24 working hours.
    Be honest and open to you in all our dealings, whatever it may cost us.






  • 5. Where do I go for consultancy service in case of any query about NISCO?

    You can first go to your nearest NISCO branch, call us, come in person to our Customers’ Relations Management office: 1st floor at the Head Office (Protection House).