About us

Unique Features


Know Your Policy (KYP): All NISCO’s existing and potential customers are requested to view a “15 minutes Know Your Policy (KYP)” video to know the highlights of the “PROTECTION”

Customer Advisory Service (CAS): NISCO’s Engineers and Surveyors make site visits and provide free risk management advice to corporate and individual customers, existing and/or potential.
Please call:- Tel. 011-662 6780 or Email: nisco@ethionet.et

Insurance Awareness Session (IAS): NISCO’s frontline staff at all its nationwide Service Centers and Insurance Awareness Contacts allots one-hour each day for anyone requiring awareness on insurance principles and details of our protection covers.

  • For Corporate and Individuals: Monday to Friday – From 4:00 P.M. to 5:00 P.M.
  • For Students and Junior Citizens: Saturday – From 11:00 A.M. to 12:00 A.M.

NISCO – Net: Services provided to clients wishing to insure their protection needs and/or their families from anywhere in Ethiopia and/or outside at any one of the Service Centers of their choice and/or through its web site: www.nyalainsurancesc.com. Hence, customers get “Protection-with-Care” for their nationwide needs from wherever they are at the nearest Service Center or Contact Office 8:00 A.M to 5:00 P.M

Call for Assistance (CFA): Nyala Insurance issues Call for Assistance tags to all its Motor Policy holders to be placed at a visible place inside their vehicles. In case of road accidents, the driver or others may use the information on the tag and call:

  • Nights, Weekends, and Public Holidays: Round the Clock.
  • Other types of policy holders are advised to always keep with them telephone numbers of NISCO’s Service Centers, or the emergency call No. 011- 662 6667, and their respective policy numbers and expiry dates.

Staff Responsiveness: NISCO and its customers are partners in service requiring routine and daily enhancement not through promises but through practical steps: Accordingly, we aim to Answer your telephone call within 4 rings.

  • Let you know the name of the person you are talking to.
  • Get back to you on any query unanswered there & then, within 24 working hours.
  • Be honest and open to you in all our dealings, whatever it may cost us.

Protection with Care: Protection- with- care in NISCO’s daily service menu and the commitment “YOUR PROTECTION IS GUARANTEED” is reconfirmed immediately after the policy cover is prepared, signed, affixed and issued with the “THE SEAL OF YOUR PROTECTION” stamp.

Service Must Equate Promise: Please do let us know if what we promised to you are not delivered to your satisfaction. Your comment is the only key to open up our heart and mind and to work for utmost satisfaction of those we serve nationwide. You can call at 251-11-662 66 80, or write to the Chief Executive Officer, P.O.Box. 12753, Addis Ababa, Ethiopia, or E-mail him at nisco@ethionet.et.

An overview

Nyala Insurance Share Company (NISCO) was founded in July 1995 following the liberalization of the insurance business to the private sector in 1994 with the Licensing and Supervision of Insurance Business Proclamation No. 85/1994. Read more...


Apart from its major investments in real estates in the downtowns of Addis Ababa, Bahir Dar and Nazareth, Nyala Insurance selectively invests in various financial institutions like Dashen Bank, which have potentially high investment returns. Read more...


Contact us

Protection House, Mickey Leland Street

Tel: +251-11-6626679/80/76